HighFlyer Casino Privacy Policy

At HighFlyer, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at https://m.HighFlyer Casino.com/. By using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully so you understand your rights and how we handle your data.

HighFlyer Casino is operated by Ellipse Entertainment Limited, with its registered office at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. We are licensed and regulated by the Alderney Gambling Control Commission (licence no. 145 C1) and hold a valid licence under the Gaming Control Act 1992 issued by the Alcohol and Gaming Commission of Ontario (AGCO), operating in agreement with iGaming Ontario (iGO). Our services are exclusively available to players who are 19 years of age or older and physically located in Ontario, Canada.

1. Information We Collect

When you register and use our HighFlyer Casino platform, we may collect the following categories of personal information about you:

1.1 Registration and Identity Data

• Full name, date of birth, and proof of identity
• Residential address and contact details (email address, phone number)
• Username and IGsTUZT^Ou#fxue6 used to access your HighFlyer login account
• Payment details, including card numbers (Visa, Mastercard), Interac, and Skrill account information
• KYC (Know Your Customer) verification documents submitted to accounts@HighFlyer Casino.com

1.2 Usage and Technical Data

• IP address, browser type, and device information
• Pages visited, games played, and session duration on our platform
• Transaction history, including deposits and withdrawal records in CAD (C$)
• Bonus activity, including Bonus Bucks (BBs) usage and wagering history
• Communications with our 24/7 customer support team via live chat or email at info@HighFlyer Casino.com

2. How We Use Your Information

At HighFlyer, we use the information we collect for a number of legitimate purposes, including:

• Verifying your identity and age (19+) as required by AGCO and iGaming Ontario regulations
• Processing deposits and withdrawals, with a minimum of CAD$20 per transaction, through your named account payment methods
• Providing access to our games library, including slots, roulette, blackjack, video poker, and instant games such as Crash and Plinko
• Administering promotional offers, including BB Reload bonuses, Bonus Spins, and chat tournaments
• Detecting and preventing fraud, money laundering, and other unlawful activities
• Complying with our legal obligations under Ontario and Alderney gaming regulations
• Improving our HighFlyer Casino app and website experience, including mobile optimisation at m.HighFlyer Casino.com
• Sending you relevant communications about your account and our promotions, where you have provided consent

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing your data is required to fulfil our obligations under the terms of your account agreement with us
• Legal obligation: We are required to process certain data to comply with AGCO, iGO, and Alderney Gambling Control Commission requirements
• Legitimate interests: We process data to protect our services, prevent fraud, and improve our platform
• Consent: Where you have given us explicit permission to send marketing communications or process optional data

4. Cookies and Tracking Technologies

Our HighFlyer platform uses cookies and similar technologies to enhance your experience when you use the HighFlyer Casino app or visit our website. Cookies help us recognise your device, remember your preferences, and analyse how our services are used. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform, including your ability to complete the HighFlyer Casino login process.

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors: Visa, Mastercard, Interac, and Skrill, to facilitate your financial transactions
• Regulatory authorities: AGCO, iGaming Ontario, and the Alderney Gambling Control Commission, as required by law
• Responsible gambling partners: Including BetBlocker, BetGuard (iGO self-exclusion), and ConnexOntario (1-866-531-2600 / text 247247), to support player protection measures
• Technical service providers: Such as iTech Labs and RG Check, who assist with certification and platform integrity
• Group companies: Entities within the Ellipse Entertainment Limited group where necessary to deliver our services

All third parties with whom we share data are required to handle your information securely and in accordance with applicable privacy laws.

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our legal and regulatory obligations. Please note that if your account remains inactive for three consecutive months, any unmet bonus conditions — including outstanding Bonus Bucks balances — may be reversed in accordance with our terms. Your data may be retained beyond account closure to satisfy anti-money laundering, tax, and gaming compliance requirements.

7. Your Rights

As a player using our HighFlyer Casino services in Ontario, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact our support team at info@HighFlyer Casino.com. For identity verification documents related to your account, please write to accounts@HighFlyer Casino.com.

8. Data Security

We at HighFlyer implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform is available 24/7 and is designed with security protocols appropriate for a regulated online gaming environment. Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure, and you use our services at your own risk in this regard.

9. Responsible Gambling and Data

Our HighFlyer Casino is committed to responsible gambling. We use certain data we collect about your gaming behaviour to identify signs of problem gambling and to fulfil our obligations under AGCO and iGO guidelines. Players may request self-exclusion through BetGuard (iGO's self-exclusion tool), and we share relevant data with ConnexOntario and other support organisations as required. If you need help, please contact ConnexOntario at 1-866-531-2600 or text 247247.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through our platform or by email. Your continued use of HighFlyer Casino following any changes constitutes your acceptance of the updated policy. We recommend that you review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• General enquiries: info@HighFlyer Casino.com
• Verification documents: accounts@HighFlyer Casino.com
• Postal address: Ellipse Entertainment Limited, 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands
• Live chat: Available 24/7 directly on our platform at m.HighFlyer Casino.com

We are committed to resolving any privacy concerns you may have in a timely and transparent manner. Our HighFlyer team is here to support you every step of the way.